Case Study 2

Good communication is essential when finding new tenants as it forms the basis for strong relationships and trust.

This is particularly evident when communicating with tenants relocating from the interstate. 

PROBLEM:

After meeting with a potential tenant at an initial home open viewing and initial interview, we got a good feel the couple were reliable and would look after the home even though it was rushed as they only had a day in Perth to find a property before they flew back interstate.

They submitted an application and once the due diligence process with their application had been completed and the tenants were successful with securing the property, we were sensitive to the anxiety they were feeling with moving interstate and maintained honest and open communication throughout the move to put their minds at ease.

SOLUTION:

When delays were caused from flying in to WA from QLD, it meant they would be unable to pick up keys from our office and would have to organise a hotel for the weekend (as it was a Friday), we took the keys to the property so they could access their new home that night and made sure the hot water was on and the electricity was connected. 

• Key to place provided outside office hours
• Connecting utilities on behalf of future tenants

OUTCOME:

Since moving into their house, they have proven to be exceptional tenants and have continued to not only pay their rent on time, but look after the property as if it were their own. This has given peace of mind and trust in our professional service to our landlord, particularly given the high expectations he has with the management of his investment property.

ADVICE: It proves time after time, with selection of good tenant - it is worth to go extra mile for them.